Protecting your privacy at hot casino is one of our highest priorities. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and the steps we take to keep it secure. By using the hotcasino.bio website or mobile app, you are considered to have accepted the terms of this Privacy Policy.

Please Note: This Policy may change at any time. We will notify you by email for significant changes. Please check this page regularly.

1 What Types of Information Are Collected

Hot casino collects two types of information from you — details you provide directly, and data gathered automatically through your use of the platform. Both are explained in detail below.

Personal Information (Provided Directly by You)

Full name, date of birth, and National ID number — required for registration and KYC verification.
Email address — used for account communications, bonus notifications, and security alerts.
Mobile number — used for OTP verification and customer support.
Current address — collected for the KYC process and legal compliance.
Payment details such as your bKash/Nagad/Rocket number — required to process transactions.

Automatically Collected Information

  • IP address and device type (mobile/desktop/tablet)
  • Browser type and operating system information
  • Login times, page visit history, and session duration
  • Gaming activity, betting history, and transaction logs
  • Cookie and local storage data (see Cookie Policy for details)

2 Purpose of Data Collection

Hot casino uses your information only for specific, legitimate purposes. We never use your data for anything excessive or unnecessary.

Purpose What Information Is Used Why It's Needed
Account creation and management Name, email, and mobile number Basis for Service Delivery
Identity Verification (KYC) NID, photo, address Legal Obligations
Payment Processing Payment number and transaction details Deposits & Withdrawals
Fraud Prevention IP, device, log data Ensuring Security
Promotional Communications Email, mobile Notifying You of Bonuses & Offers
Customer Support Name, email, and chat history Troubleshooting

Learn: hot casino never sells your information to advertisers or any third party. Your data is used solely to provide our services.

3 Data Storage & Security Measures

Hot casino employs advanced technical and organizational measures to keep your information secure. Our security framework is described below.

SSL 256-bit Encryption: All data transferred between your browser and our servers travels through an encrypted tunnel. No one can intercept your information in transit.
Secure Data Center: Your information is stored in an ISO-certified data center with 24/7 physical and digital security.
Firewall & Intrusion Detection: Our servers run advanced firewalls and real-time intrusion detection systems at all times.
Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
Limited Access Policy: Only authorized personnel can access specific data. Every access is logged.

How Long Is Your Data Retained?

Hot casino does not retain your data beyond what is necessary. Information is stored for as long as your account remains active. After account closure, certain data may be kept for a defined period to meet legal obligations, after which it is securely deleted.

4 Sharing Data with Third Parties

Hot casino never sells your information. However, it may be shared with specific third parties in the limited circumstances outlined below.

  • Payment Processors: Payment providers such as bKash, Nagad, and Rocket use only the minimum data necessary to process transactions
  • Legal Authorities: Disclosure of required information is mandatory upon court order or government directive.
  • Fraud Prevention Agency: Certain information may be shared with verification agencies for anti-fraud and AML compliance purposes.
  • Technology Partners: Minimal data is shared on a contractual basis with cloud and software partners who support site operations

All third parties that hot casino works with are contractually bound to uphold our privacy standards. Your data is always protected.

5 Cookie Policy

The hotcasino.bio website and app use cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Type

  • Essential Cookies: These are mandatory for login sessions and security and cannot be disabled
  • Performance Cookies: Used to measure how quickly the site loads
  • Functional Cookies: Remembers your language preference and settings
  • Analytics Cookies: Used to understand which pages are visited most

You can block cookies through your browser settings, though doing so may affect some features of the site.

6 Your Rights & Controls

Hot casino believes you should have full control over your own data. You have the following rights.

Right to Access Your Data: To find out what information we hold about you, please contact our support team.
Right to Rectification: If any of your information is incorrect, you may request a correction.
Right to Erasure: You may request the deletion of your data under certain conditions; however, full deletion may not always be possible where legal obligations apply.
Right to Opt Out of Promotional Communications: You can unsubscribe from marketing emails or notifications at any time.
Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact our support email. Requests are typically processed within 7 business days.

7 Information on Minors and Underage Users

Hot casino strictly does not serve anyone under the age of 18. Collecting or processing data from minors is entirely against our policy. If it is found that a minor has registered an account, that account and all associated data will be deleted immediately.

8 Policy Updates & Contact

Hot casino reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised date. For significant changes, you will be notified directly at your registered email address.

For any questions or concerns about our Privacy Policy, please contact our FAQ Page View it or contact our support team.